Frequently Asked Question

Please submit an individual ticket for each faculty or staff member who is leaving our system via the new ticket page on the helpdesk website. Please do not email this ticket in, as there's a web form to fill out that helps to make sure we have all the information that we'll need to close accounts and collect equipment. On the new ticket page you'll need to fill in your name and email, and then choose Faculty/Staff Member Leaving from the Help Topic drop-down menu:

After you make this choice from the menu, you'll be provided with a form asking for some additional information. Please fill it out completely. There are some Additional Instructions on the page to assist you when filling out the ticket. Please be sure to read them.

⚠️NOTE: Please choose the Date Leaving field so that we can collect equipment before the departure date.
⚠️NOTE: Please choose the Account Deactivation Date as we will terminate the account access on that day.